FEnet Limited - Internet Technologies
Terms of Service


  1. "Agreement" means any agreement to which these terms & conditions are incorporated.
  2. "Us / We / Our" means FEnet Limited with registered office at The Old Police House, Chapel Walk, Rawmarsh, ROTHERHAM, S62 7DR company number 03106005.
  3. "You/Your" means the person or company who purchases Services from Us.
  4. "Package" means a collection of Services.
  5. "Prices" means the Prices for the Services set out in an order form or as otherwise notified to You.
  6. "Services" means the Services to be provided by Us.


When Entering into a contract as a consumer (not in the course of conducting business) the Consumer Protection (Distance Selling) Regulations 2000 allow you to cancel the Contract at any time within seven working days, beginning on the day after you receive written confirmation of our acceptance of your order. However, by placing your order for the Services, you agree to us commencing supply of those Services before the seven working days cooling off period has expired. As a result, you will not have the right to cancel the Contract under the Consumer Protection (Distance Selling) Regulations 2000.


  1. When entering into a contract as a consumer (not in the course of conducting business) the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013 (the regulations) allow you to cancel the Contract at any time within 14 days, beginning on the day after you receive written confirmation of our acceptance of your order. However, by placing your order for the Services, you agree to us commencing supply of those Services before the 14 days cooling off period has expired. As a result, you will not have the right to cancel the Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013.
  2. For the avoidance of doubt, any use of the Services and/or any Package in the course of conducting business shall give rise to you being a non-consumer and the provisions of this Agreement affecting the statutory consumer protection you would otherwise be afforded as a consumer shall not apply.
  3. Unless specifically stated to the contrary in the details of the Service and/or Package You purchase, or agreed by Us in writing prior to purchase, Services are not available on a trial basis. It is Your responsibility to ensure that the Services you purchase are suitable for your technical requirements.
  4. You are entitled to cancel the services by contacting Our cancellation team no more than 30 days prior to the expiry of your minimum contract term , and no less than one working day prior to the next payment date of that service. Once We accept your cancellation request you will be provided with written confirmation of cancellation. Requests will not be deemed to have been received and accepted until We have issued Our written confirmation to you.
  5. We reserve the right to cancel and/or suspend Your Service at any time without notice if You breach these General Terms & Conditions and/or Service Specific Terms & Conditions and/or our Acceptable Use Policy.


  1. Charges due on a pre-pay basis (together with account set-up fees, where applicable), are non-refundable.
  2. In the event that We cancel Your Service for reasons other than Your breach of contract, You will be entitled to a pro rata refund based upon the remaining period of Your current contract term.
  3. If You contravene Your Agreement with Us, a refund will not be issued in the event of a cancellation.
  4. Credit notes can only be used for payment (or partial payment) of Your Service, and are non-refundable.


  1. All Services and Packages must be paid for in advance in accordance with the specific provisions of that Service or Package or by the due date if an invoice is raised which ever is the later. In signing up for an account with Us You agree to commit to the contract for the fixed term. It is not possible to provide early payment and terminate the contract prior to the expiry of the fixed term.
  2. Payment will be due on the basis of the Service and/or Package You have selected.
  3. You will be invoiced automatically for the next pre-paid period on the basis of your current payment plan at the expiry of the current pre-paid period unless You have cancelled the Services in accordance with clause 3.1.In cases of failed payment, the invoice will become due and payable to Us in its entirety.
  4. We reserve the right to change the Prices and/or nature of its Services by giving You written notice of those changes. Notice of changes to Prices and/or Services will be given by e-mail to the e-mail address held in Your account with Us. If You have already purchased a particular Service then the change in the Price or nature of that Service will only become effective when the Service reaches the end of its current term. You will be charged the new Price when the Service is automatically renewed at the end of the current term.
  5. All payments must be made in UK pounds sterling, inclusive of applicable taxes.
  6. You warrant that You are authorised to make payment using the payment card or facility You disclose to Us. In the event that You are not the named card holder, You acknowledge that You and the party who is the named card holder both accept Our Terms & Conditions and are jointly and severally liable for the payment of all Prices for which payment will be taken from the payment card. You will indemnify and hold Us harmless in the event that the cardholder or issuer declines any transaction for payments to Us, including all of Our costs in administering Your non-payment and obtaining payment of those Prices due.
  7. We reserve the right to suspend all Services until payment is received in full and all outstanding debt is cleared. Any non-payment of a recurring invoice may be subject to a 20 administration charge. You are responsible for all money owed on the account from the time it was established until We accept Your cancellation request. You are responsible for any additional costs incurred by Us in the collection of outstanding debt.
  8. You are required to have a valid email address registered to Your account at all times, failure to do so will result in automatic suspension of Your account.
  9. Payments processed by PayPal are subject to PayPal's terms and conditions of Service, and We make no representations or warranties with respect to those Services.
  10. No bills or invoices will be sent by regular mail. All invoices will be sent directly to You via email shortly after the purchase or automated renewal transaction is completed.
  11. If You fail to pay all Prices due, We reserve the right to interrupt, suspend or cancel the Services to You. Such interruption, suspension or cancellation does not relieve You from paying all contractually obligated invoices to Us.
  12. Please refer to Our Service Specific Terms & Conditions.
  13. Any unused Credit notes on Your Account will be taken in payment of Your Service. Where the value of the unused Credit note is less than the total payment due You must pay the balance due on Your account.